Castello Anthracite

All deliveries are subject to stock and we will be sure to give you as much notice as possible for any stock issues that may affect your delivery.

A preferred delivery date can be entered when ordering for most products, however this is not guaranteed.

Deliveries are made between 8.00am – 5.00pm Monday – Friday although we will give you as much notice as possible for early/late deliveries.

To ensure delivery charges please add your items to the basket.
An additional charge will be levied if the items have to be redelivered.
All Big & Heavy items are delivered by large lorry and are delivered kerbside.
All Big & Heavy item deliveries must be accessible by a 10-26 tonne lorry.
We take no responsibility if your order does not arrive and tradesman have been booked. We advise you do not book the tradesman until your order has arrived.
Ensure the delivery area is flat and solid enough to take the weight of a pallet truck carrying up to 1 tonne in weight. It is advisable to have someone taking delivery that is able to help the driver as they may occasionally need help to unload. Please advise us of any constraints which may restrict access to your address for our delivery vehicles.

Delivery will only be arranged to destinations within mainland UK. Please supply the full delivery address at the time of order this may differ from the billing address so long as the billing address matches the card holder’s address.
*Deliveries into Northern Ireland may be subject to additional delivery charges once orders are placed.

Delivery will occur when the Goods are ready for unloading at the delivery address specified at time of order or as subsequently agreed by both the buyer and Building & DIY Supplies.

Any dates specified by Building & DIY Supplies for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

Subject to the other provisions of these conditions, Building & DIY Supplies shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.

Building & DIY Supplies shall arrange for delivery to site on the understanding that there is a suitable road to the delivery address requested. If no such road exists delivery will be made to the nearest point to which, in the opinion of the driver, the vehicle may safely proceed and unload. Except for the use of a vehicle mounted crane, the Buyer will provide all necessary labour and equipment required to unload the Goods promptly.

A signature on the delivery note constitutes that all materials have been received in good order. It is the responsibility of the buyer to ensure that all goods have been checked and any damages noted to the delivery driver at the time of delivery.

Delivery of all Heavyside/Big & Bulky/Pallet items are made kerbside.

All deliveries of palletised products (Brick/Block/Paving/Specified at time of order) will be delivered using a pallet truck. A Crane offload delivery service is available also at an extra cost.

Parcel deliveries will only be made once to the specified delivery address, any required re-delivery may be chargeable.

It is the responsibility of the buyer to be home/on site on the day of delivery agreed by both the buyer and Building Supplies. (This excludes Heavy side building materials and Timber materials which can be left in a safe place)

Damaged Goods
Please ensure you order a minimum of 10% to 15% more to cover cutting, wastage and the few breaks that could occur in transit and installation – this is very normal with any concrete paving, natural stone and porcelain tiles industry. It is normal to cover the few breaks that could occur in transit.

Our every effort is taken to ensure the stone arrives undamaged, with it being a natural/concrete product breakages can occur and therefore the first 7% of the order is not covered. If the product you purchase is damaged or faulty above 7% to 15% is refunded on a pro-rata basis.
Replacements are only sent if the overall damage exceeds 20%.

If you can see some of the delivery has arrived damaged, you must to sign for it as “damaged” on arrival before the carrier leave. That way it will be easier for us to distinguish legal responsibilities and may organise refund, which is why it is important for you to inspect the delivery as much as you can before signing.

Delivery Failure
Customers must ensure that the delivery point for unloading is suitable for a tail-lift, manual pump truck method of delivery. The pump truck can only moved a short distance on a solid and level surface. It cannot be moved on soft surfaces like sand, grass, gravel etc.

By entering a sale on our website customers are appreciated to ensure that these terms are understood. If costs are incurred because the delivery company cannot carry out their delivery then these costs will be borne by the customer. In this case it would be all costs for outward and return delivery in addition to applicable restock charges that may apply.

Please also note that failure to be at site on a day that has been prebooked for delivery could incur a redelivery charge of £60 per crate or pallet and upwards. This charge is imposed by the delivery company and we pass these charges on at cost.

If in any doubt about these terms please call our customer services team BEFORE placing your order online.